You can delete your Kidlyoo account at any time. There are two ways to do it.
1. In-app (preferred, instant)
- Open Kidlyoo on your Android device.
- Tap your avatar (top-right) - Data & privacy - Delete account.
- Confirm with your password.
- All your data is wiped within 7 days.
2. By email (if you've already uninstalled the app)
- Email [email protected] from the email tied to your Kidlyoo account.
- Use the subject line "Delete my account".
- We confirm within 1 business day and complete deletion within 7 days.
What gets deleted
- Your account email and hashed password.
- Every child profile you created (names, ages, avatars).
- Every approved video and every approved app.
- All watch history.
- All device records.
- Crash logs tied to your account.
What is kept and for how long
- Anonymised aggregate analytics (no personal data) - kept indefinitely.
- Backups containing your data - automatically purged within 30 days of account deletion.
- Required-by-law records (for example, payment records if you ever had Premium) - kept per local tax law, typically 7 years, with personal data minimised.
Only delete part of your data?
- Clear watch history: in-app - Data & privacy - Clear all watch history.
- Delete a single child profile: in-app - Profiles - long-press the child - Delete.
Questions
Email [email protected]. A real human replies within one business day.